Duncan & Todd
A Legacy of Care and Commitment
Duncan & Todd has been serving communities across Scotland for over 50 years. Their values centre on delivering exceptional customer service, clinical excellence and environmental responsibility. This project asked us to bring that ethos to life through film—giving personality, clarity and purpose to their services in eyewear and hearing care.
Bringing the Brand Promise into View
The objective was to create a piece that communicates more than products—it needed to show how Duncan & Todd see people, not just prescriptions. From selecting stylish frames to fitting hearing aids, from community screening programmes to recycling initiatives, this film needed to speak to service, care and impact.
Capturing Craft, Care and Community
We filmed across Duncan & Todd branches, featuring real team members and real clients. Eyewear fittings, hearing‑checks and moments of connection were captured with natural light, candid interaction and a tone of genuine service. We also included behind‑the‑scenes of service labs and community outreach to reflect their clinical depth and social responsibility. Editing blended personal stories with brand‑driven visuals, focusing on frames, ear devices, consultations and service moments.
Positioning Service as the Difference
Rather than just showing glasses and hearing aids, the film highlights how Duncan & Todd merge technology, people and environment. It speaks to their approach: combining style, precision and ethical business practices. Sustainability and accessibility are shown as part of the journey, not an afterthought.
The Result: A Film with Depth and Direction
The final film presents Duncan & Todd as a brand that stands for more than product—it stands for care, community and conscious business. It supports their message that when people see better and hear better, lives improve, and so do communities.
Why Specialist Health‑and‑Lifestyle Video Production Matters
In industries that mix retail, health and service you need a partner who understands both visuals and values. We specialise in creating films that deliver clinical credibility, brand personality and emotional resonance in equal measure.
Want to Tell Your Brand’s Care Story?
If your organisation is about sight, hearing, wellness, or simply doing business better, we’ll help you bring your story to life with clarity, warmth and impact.